**No RMA number is issued. The serial number is used to track the unit**
- Customers wishing to return units to Sigalarm for any reason must complete this Return Material Authorization (RMA) form before returning the units. This includes both Warranty and Out of Warranty repairs.
- Send unit to 4150 St. Johns Pkwy, Ste 1002 Sanford FL 32771 Attn: Warehouse Service Technician.
Sigalarm products will be repaired at Sigalarm or an appointed facility under the following terms and conditions.
Customers must obtain and complete the RMA form per the RMA procedure stated above before returning material to Sigalarm. Customers must have a purchase order issued by their company and the purchase order number must be included below.
The Purchase Order number issued by your organization must be billable for repair charges as required. It is recommended that the purchase order have at least a $250 approval level. Sigalarm will contact the customer with a description of the problem and the total cost to repair after evaluating the unit.
Please note: The minimum handling charge will be applied to all units returned for out of warranty repair. Repair rates and charges are:
Minimum handling charge: $75 includes up to 1 hour of test and repair time.
Additional Test Time: $100.00 per hour
Materials required: Sigalarm standard cost plus 10%, (misc. shop materials will typically be covered by minimum handling charge)
Repair Turn: Around Time 30 days is typical for general repair, exceptions apply
Loaner Unit Policy
**Only complete this page if you are in need of a loaner unit **
Sigalarm will issue loaner units under the following terms and conditions.
All loaner units must be returned within two weeks of receiving repaired units.
Failing to do so will result in charges for a new unit at full list price of $2,000.
All shipping expenses for loaner units will be the customer’s responsibility